Privacy Policy

Data Privacy and Data Protection

Easy Financial Services and Bureau De Change will implement robust data privacy and protection measures to safeguard customer information and comply with relevant data protection regulations. We are committed to protecting the privacy and confidentiality of personal information entrusted to us by our customers, employees, and other stakeholders. Our Data Privacy and Data Protection Policy outline our commitment to ensuring the security, integrity, and confidentiality of data collected, processed, and stored in the course of our business operations.

Compliance with Data Protection Laws

We adhere to all applicable data protection laws and regulations governing the collection, use, processing, and retention of personal data. This includes but is not limited to, the General Data Protection Regulation (GDPR) in the European Union and the relevant data protection law in the Gambia.

Purpose of Data Collection

We collect personal data only for specific, legitimate purposes related to our business activities, such as transaction processing, customer service, and compliance with legal and regulatory requirements. We ensure that personal data is collected lawfully, fairly, and transparently, with clear notice provided to individuals regarding the purposes for which their data will be used.

Data Minimization and Accuracy

We limit the collection and retention of personal data to what is necessary for the purposes for which it is processed. We take steps to ensure that personal data is accurate, complete, and up-to-date, and we provide mechanisms for individuals to update their information as necessary. We do not retain personal data for longer than is necessary to fulfill the purposes for which it was collected.

Data Security and Confidentiality

We implement robust technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only, and we use encryption, firewalls, and other security technologies to safeguard data during transmission and storage. We also ensure that third-party service providers who process personal data on our behalf adhere to the same high standards of data security and confidentiality.

Data Subject Rights

We respect the rights of individuals regarding their personal data, including the right to access, rectify, and erase their data, as well as the right to restrict or object to its processing. We provide mechanisms for individuals to exercise these rights and respond promptly to requests in accordance with applicable data protection laws.

Cross-Border Data Transfers

If personal data is transferred to countries outside the European Economic Area (EEA) or other jurisdictions with data protection laws that may not provide the same level of protection as the originating country, we implement appropriate safeguards to ensure the security and legality of such transfers, such as standard contractual clauses or binding corporate rules.

Data Breach Response and Notification

In the event of a data breach involving personal data, we have procedures in place to promptly assess the incident, mitigate any risks to affected individuals, and notify the relevant supervisory authorities and affected individuals as required by law. We take all necessary steps to address the breach, prevent future incidents, and minimize the impact on affected individuals.

Training and Awareness

We provide comprehensive training and awareness programs to all employees on data privacy and protection matters, including their responsibilities for handling personal data securely and in compliance with applicable laws and regulations. Training covers topics such as data handling procedures, confidentiality obligations, and incident response protocols.

We adhere to strict data privacy standards and implementing robust security measures, which demonstrates our commitment to safeguarding the privacy and confidentiality of personal data entrusted to us.

Consumer Rights

The rights and protection of consumers' data as a fundamental aspect of the operations of Easy Financial Services and Bureau De Change Limited. We understand that in the digital age, safeguarding personal data and ensuring transparency in our practices is crucial for maintaining consumer trust and confidence. Our Consumer Rights and Data Protection policy is designed to uphold these principles by ensuring that personal data is handled with the highest standards of security and integrity.

Commitment to Consumer Rights We are committed to respecting and upholding the rights of our consumers. This commitment is reflected in our dedication to providing clear information about how we collect, use, and protect personal data. Our policies are aligned with applicable data protection laws and regulations, ensuring that consumers have control over their personal information and can exercise their rights effectively. Rights of Consumers Consumers have several key rights concerning their personal data, which we honor and facilitate through our data protection practices:

Right to Access

Consumers have the right to request access to their personal data held by Easy Financial Services and Bureau De Change Limited. Upon request, we provide a copy of the data and information about how it is being used, ensuring transparency and accountability.

Right to Rectification

If a consumer identifies any inaccuracies or incomplete data, they have the right to request corrections. We ensure that all personal data is accurate and up-to-date, and we promptly address any rectification requests.

Right to Erasure

Also known as the "right to be forgotten," consumers can request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, or if they withdraw consent (where consent is the legal basis for processing). We assess and process such requests in compliance with legal obligations.

Right to Restriction of Processing

Consumers can request the restriction of their data processing under certain conditions, such as when they contest the accuracy of their data or object to its processing. We ensure restricted data is only processed for specific reasons, such as legal claims or with the consumer's consent.

Right to Data Portability

Consumers have the right to request the transfer of their personal data to another service provider in a structured, commonly used, and machine-readable format. We facilitate such requests to enhance consumer control and flexibility.

Right to Object

Consumers can object to the processing of their personal data for direct marketing purposes or other specific reasons. We respect and act on such objections, ceasing the relevant data processing activities.

Consumer Privacy

Easy Financial Services and Bureau De Change is deeply committed to protecting the privacy and personal information of our consumers. Maintaining consumer trust and confidence is paramount, and this can only be achieved through rigorous data privacy and protection measures. Our Consumer Privacy policy is designed to ensure that all personal data collected, processed, and stored by our organization is handled with the utmost care and in full compliance with relevant data privacy laws and regulations.

Commitment to Privacy

We are dedicated to safeguarding the privacy of our consumers. Our commitment extends to implementing best practices in data privacy and ensuring that all personal information is secure and confidential. We aim to provide our consumers with a seamless and secure experience while using our services, underpinned by stringent data protection measures.

Compliance with Data Privacy Laws

Easy Financial Services and Bureau De Change Limited adhere to all applicable data privacy laws and regulations. This includes compliance with local and international data protection standards. Our policies are regularly reviewed and updated to align with changes in legal requirements and industry best practices.

Collection and Use of Personal Data

We collect personal data from consumers solely for the purpose of providing our services and ensuring regulatory compliance. The types of personal data we collect may include, but are not limited to:

Full Name: As per identification documents.

Identification Information: Including identification numbers and other relevant details.

Contact Information: Such as home address, phone number, and email address.

Transaction Details: Information related to the transactions carried out by the consumer. We ensure that personal data is collected lawfully, fairly, and transparently. Consumers are informed about the purpose of data collection and the manner in which their data will be used.

Easy Financial Services uses a third-party services provider for document verification. By using our services, you consent to the collection and processing of your information for identity verification.

Data Minimization and Retention

We adhere to the principle of data minimization, ensuring that only the necessary personal data required for the specified purposes is collected and processed. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements. Our record retention policy specifies the minimum retention period for records, which is five(5)years.

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